The short version: You get a free trial before paying anything. Postpaid users can cancel anytime with no fees. First-time prepaid subscribers can request a refund within 7 days. If EnterGYM breaks something we promised — we'll fix it or refund you.
Our Commitment to You
At EnterGYM, we want you to feel completely confident before you spend a single rupee. That's why every new customer gets a risk-free evaluation period:
We encourage you to use these free periods thoroughly. They exist so you can evaluate EnterGYM completely — with real members, real data — before any money changes hands.
Postpaid Plans
Postpaid subscribers are billed at the end of each month based on actual usage. Here's how cancellations and refunds work:
Prepaid Plans
Prepaid plans are paid upfront for quarterly or annual periods at a discounted rate. The following refund rules apply:
| Scenario | Eligible? | Details |
|---|---|---|
| First prepaid payment, within 7 days | YES | Full refund, no questions asked. Contact us within 7 calendar days of payment. |
| First prepaid payment, after 7 days | NO | Outside the guarantee window. We can issue a service credit for remaining months instead. |
| Renewal payments | NO | Renewal payments are non-refundable. Cancel before the renewal date to avoid charges. |
| Service outage caused by us | YES | Pro-rated credit or refund for downtime exceeding our 99.5% SLA. |
To request a refund, email us at support@entergym.in with your gym ID and payment reference. We process eligible refunds within 5–7 business days.
Our Promise to You
If EnterGYM fails to deliver on a feature or service we explicitly promised in writing, we commit to the following resolution path:
Plan Changes
Upgrading your plan takes effect immediately. The difference is billed on a prorated basis for the remainder of the current period.
Downgrading takes effect at the start of the next billing period. No refunds are issued for the difference on the current period, but you retain access to higher-tier features until then.
Switching from Prepaid to Postpaid (or vice versa) takes effect at the end of your current prepaid term. Contact support to schedule the change.
Free Trial
Every new gym gets a 1-month free trial on their first plan subscription. During this period:
Gyms that joined under the Trail program receive 1 months free (or up to 40 active members). This is separate from the standard 1-month trial and applies automatically at signup.
Policy Updates
We may update this Refund Policy from time to time. When we do, we'll notify active subscribers via email and in-app notification at least 14 days before any changes take effect.
Continuing to use EnterGYM after the effective date constitutes acceptance of the revised policy. If you disagree with material changes, you may cancel your subscription before they take effect and request a prorated refund for the remaining period.
Contact Us
Have a question about a charge or want to request a refund? We respond to all refund-related queries within 1 business day.
Get in Touch
Reach out via email with your gym ID, registered email, and a brief description of the issue. For urgent billing matters, mention "BILLING" in your subject line.